Email OLG

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Please note that required fields are denoted with an asterisk.*

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Claimant Information (as shown on government issued ID)
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If your ticket has been validated, please provide the following information:

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Please ensure that all uploaded documents (i.e. Valid Government Issued Legal ID, Prize Claim Forms, Lottery Ticket, etc.) are attached separately below.
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Please ensure to attach the Lottery Prize Claim Declaration Form (LPCD) (Single or Group) found here, and a copy of your Valid Government Issued ID above.

This information is collected under the authority of section 3 of the Ontario Lottery and Gaming Corporation Act for the primary purpose of receiving and responding to your inquiry. You may direct questions regarding the collection of your personal information to the OLG Support Centre at 1-800-387-0098.

Personal information is collected pursuant to the Ontario Lottery and Gaming Corporation Act, 1999, for the principal purpose of receiving and responding to your inquiry. You may direct questions to our Player Support Representatives.

For privacy and security purposes, please refrain from providing any personal information of a sensitive nature (eg. credit card numbers, bank account information) while sending an email to our Player Support Representatives.

The personal information provided on this form is collected under the authority of the Ontario Lottery and Gaming Corporation Act, 1999 and Ontario Regulation 198/00, Sections 10 and 11. This information is intended to be used for the following principal purposes, and for any further purposes reasonably necessary to give effect to these purposes: (1) investigating and validating the prize claim; (2) sharing the information with third parties, including the Alcohol and Gaming Commission of Ontario, the Interprovincial Lottery Corporation, the Family Responsibility Office, and police services for investigation and validation purposes; (3) assisting OLG in managing its lottery games and in maintaining the integrity thereof; (4) publication of personal information as further described on this form; (5) for internal business purposes and process improvement, including statistical analysis; (6) monitoring and enforcing compliance with Ontario Lottery and Gaming Corporation’s (“OLG”) Lottery Prize Claim Policies and Procedures; and (7) complying with legal requirements. Where photocopies of certain identification (e.g. driver’s licence) are required to submit to OLG for age and residency verification and/or for identification purposes, this information will be securely destroyed after verification takes place. By submitting this type of identification, you consent to the destruction thereafter. You may visit OLG.ca or speak to a Customer Service Representative for more information on the collection of this information and our Privacy Policy by calling toll-free at 1-800-387-0098.